Airlines “provide passengers with incorrect test information”


the irlines are giving incorrect information about the requirements of the Covid tests that could see passengers away from the flights, warned a watchdog.

Cal? said a mysterious shopping spree found most agents from five major British airlines – British Airways (BA), easyJet, Jet2 Ryanair and Tui – were unable to provide clear, consistent or accurate answers.

In almost half of the calls, the passenger would have been removed from his flight if he had followed the information provided by the agent.

If a traveler does not meet the entry requirements and is unable to board their flight, they will not be entitled to a refund.

The UK and decentralized governments have set the rules for testing people’s return to the UK and foreign governments in other countries determine the rules for the arrival of passengers from the UK.

The most reliable site to look for information on test requirements to travel to your destination is the FCDO website

However, when Which? contacted several major UK airports, all confirmed that it is up to the ground staff of the airlines to apply these rules and decide if anyone should be allowed to fly.

All airlines Which? contacted indicated that it is the passenger’s responsibility to ensure that they meet the requirements for boarding and that if they do not do so, they may deviate from their flight without recourse to return.

Pretending to be passengers, which one? He called BA, easyJet, Jet2, Ryanair and Tui customer service lines three times each and asked the same four questions about the test requirements when flying to mainland Portugal.

At the time of the investigation, passengers traveling to mainland Portugal had to take a test, regardless of the previous state of infection or vaccination. Only PCR tests (not lateral flow tests) were accepted for entry into Portugal and only children up to the age of two were exempt.

Mysterious consumers of the consumer watchdog received incorrect or contradictory information in seven of the 15 calls.

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